Refund and Returns Policy

Returns/Refunds Policy

At TBNC, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help. Please read through our returns policy to understand how to proceed with a return or exchange.

Returns

You have 180 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by the receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Begin by contacting our customer service team at info@thebestnumbingcream.com to inform us of your return. Provide your order number, the item you wish to return, and the reason for the return.
  2. Receive a Return Authorization: CLICK HERE FOR YOUR RETURN LABEL
  3. Pack Your Item: Securely pack your item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer’s policies.

Shipping Costs

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our returns policy, please contact us:

  • Email: info@thebestnumbingcream.com

Thank you for shopping with TBNC. We appreciate your business and are committed to ensuring your satisfaction.